Microsoft Dynamics 365 CRM Online Course

The Microsoft Dynamics 365 CRM Online Course provides comprehensive training on Microsoft’s leading CRM and ERP solutions. Learners gain practical expertise through Microsoft Dynamics 365 training course and dynamics 365 online training, covering sales, marketing, customer service, and automation. The program includes microsoft dynamics 365 business central training courses and dynamics 365 business central online training, along with insights into dynamics 365 finance and operations online training. Available as Microsoft Dynamics 365 online course Hyderabad, this course equips learners with skills for global CRM and ERP roles.

Course Overview – Microsoft Dynamics 365 CRM Online Course

The Microsoft Dynamics 365 CRM Online Course provides end-to-end training on CRM solutions and Microsoft Power Platform tools. Learners gain hands-on experience with Power Apps, Power Pages, Power Automate, and Copilot for automating workflows, building apps, and enhancing customer engagement. The course combines practical labs with real-time scenarios, making it ideal for professionals aiming to implement Dynamics 365 CRM in enterprises.

Key Points:

  • Build custom apps with Power Apps

  • Automate processes using Power Automate

  • Design interactive portals with Power Pages

  • Leverage Copilot for AI-driven insights

  • Real-time project and case study exposure

  • CRM solution implementation skills

Microsoft Dynamics 365 training Hyderabad

Why Microsoft Dynamics 365 CRM Online Training

The Microsoft Dynamics 365 CRM Online Training is a comprehensive program designed for professionals looking to master Microsoft’s CRM and Power Platform ecosystem. This training equips learners with practical skills in customer relationship management while also covering microsoft dynamics 365 business central training courses, microsoft dynamics 365 training course, and dynamics 365 online training, ensuring expertise across Dynamics 365 modules. Learners also gain insights through dynamics 365 business central online training, enabling end-to-end understanding of business operations and finance integration.

The course emphasizes mastery of Microsoft Power Platform tools, offering power apps training online, powerapps course online, and microsoft powerapps online course to build custom applications. Workflow automation is taught via power automate training, power automate course, and microsoft power automate training, providing hands-on experience in creating automated business processes. The program also prepares candidates for global certifications including microsoft power platform certification, power apps certification, and power automate training and certification, enhancing career prospects.

Key Points:

  • Build enterprise apps with Power Apps and PowerPages

  • Automate workflows using Power Automate and learn practical scenarios

  • Gain expertise in Dynamics 365 CRM and Dynamics 365 Business Central

  • Certification-focused learning: Power Apps Certification & Power Automate Certification

  • Real-time projects and case studies for practical exposure

  • Flexible online training for working professionals and freshers

  • Career-ready skills for CRM, automation, and business process roles

  • Hands-on labs to implement AI and automation with Copilot

This training ensures learners become proficient in Microsoft Dynamics 365 CRM and Power Platform, opening opportunities for CRM consultant, Power Platform developer, and business automation roles globally.

Benefits of Microsoft Dynamics 365 CRM Online Training

The Microsoft Dynamics 365 CRM Online Training provides comprehensive knowledge and practical skills to manage customer relationships and business processes efficiently. The course includes microsoft dynamics 365 business central training courses, microsoft dynamics 365 training course, and dynamics 365 online training, ensuring learners gain expertise in CRM and ERP modules. Participants also receive hands-on exposure to power apps developer training, best power apps course, best powerapps training, advanced powerapps training, power apps basic training, and powerapps full course, enabling them to create custom business applications.

Automation skills are developed through power automate training and certification, power apps and power automate training, microsoft power automate training courses, power automate online course, and best power automate course, allowing learners to streamline workflows and improve productivity.

Key Points:

  • Build custom applications with Power Apps and Power Platform

  • Automate business processes using Power Automate

  • Gain expertise in Dynamics 365 CRM and Business Central

  • Certification-focused learning for Power Apps & Power Automate

  • Hands-on projects for real-world experience

  • Flexible online training for working professionals and freshers

  • Career-ready skills for CRM, automation, and business roles

Microsoft Dynamics 365 CRM Online Training - Course Curriculum

  • Overview of Microsoft Dynamics 365 CRM

  • Key CRM modules: Sales, Marketing, Customer Service

  • User interface, navigation, and dashboards

  • CRM entities and relationships

  • Security roles and permissions setup

  • Data management and import/export

  • System settings and configurations

  • Real-time CRM business scenarios

  • Introduction to Power Apps

  • Canvas apps and model-driven apps

  • Building forms and views

  • Using Power Pages for portals and external apps

  • Integrating Dynamics 365 data into apps

  • Custom controls and business logic

  • App testing and troubleshooting

  • Real-time project exercises

  • Introduction to Power Automate

  • Creating automated workflows

  • Connecting Dynamics 365 and other apps

  • Approval processes and notifications

  • Scheduled and instant flows

  • Error handling and monitoring

  • Integration with Power Apps

  • Hands-on automation projects

  • Overview of Copilot in Dynamics 365

  • AI-driven automation for CRM tasks

  • Predictive analytics and insights

  • Enhancing customer service with AI

  • AI-powered lead scoring

  • Integration with Power Automate

  • Real-time business scenario simulations

  • Case studies for AI implementation

  • Built-in Dynamics 365 reporting tools

  • Power BI integration with CRM

  • Creating interactive dashboards

  • KPI tracking and performance metrics

  • Advanced data visualization

  • Custom reports and charts

  • Exporting and sharing reports

  • Real-time reporting exercises

  • Data import/export using templates

  • Data cleansing and validation

  • Using data entities for migration

  • Mapping CRM data fields

  • Bulk data operations

  • Migration best practices

  • Handling duplicate records and errors

  • Hands-on data migration projects

  • Designing workflows in Dynamics 365 CRM

  • Automating approvals and notifications

  • Customizing entities and forms

  • Business rules and process flows

  • Integrating Power Automate flows with CRM

  • Using Power Apps for custom automation

  • Testing and troubleshooting workflows

  • Real-time process automation exercises

  • End-to-end CRM project execution

  • Requirement analysis and solution design

  • Data migration and system configuration

  • Power Apps and Power Pages implementation

  • Workflow automation using Power Automate

  • AI-driven insights with Copilot

  • Testing, deployment, and troubleshooting

  • Certification preparation, resume guidance, and interview readiness

Job Roles After Completing Microsoft Dynamics 365 CRM Online Training

Completing the Microsoft Dynamics 365 CRM Online Training equips learners with in-demand skills in customer relationship management, business automation, and Microsoft Power Platform tools. This course covers microsoft dynamics 365 business central training courses, microsoft dynamics 365 training course, dynamics 365 online training, power apps developer training, power automate training and certification, and hands-on experience with Power Pages and Copilot, preparing professionals for real-world CRM and ERP projects. Participants gain expertise in building apps, automating workflows, designing dashboards, reporting with Power BI, and implementing AI-driven solutions.

Key Job Roles & Career Opportunities:

  • Dynamics 365 CRM Functional Consultant – managing CRM modules and business processes

  • Dynamics 365 CRM Technical Consultant – implementing customizations and integrations

  • Power Apps Developer – creating model-driven and canvas apps for enterprises

  • Power Automate Specialist – automating workflows and business processes

  • Dynamics 365 Business Central Consultant – handling finance and operations integration

  • CRM Analyst – reporting, dashboards, and BI analytics

  • Copilot/AI Specialist – implementing AI solutions for sales, marketing, and service

  • ERP & CRM Project Manager – overseeing end-to-end implementation projects

With dynamics 365 business central online training, microsoft powerapps online course, and microsoft power automate training courses, learners are fully prepared for roles in IT services, MNCs, consulting firms, and global ERP/CRM implementation partners. The course ensures practical exposure, certification readiness, and the ability to implement end-to-end Dynamics 365 CRM solutions, making professionals job-ready for high-demand positions worldwide.

Frequently Asked Questions (FAQs) – Microsoft Dynamics 365 CRM Online Training

1. What is Microsoft Dynamics 365 CRM Online Training?
It is a comprehensive training program that teaches learners how to manage customer relationships, automate workflows, build apps with Power Apps, create portals with Power Pages, automate processes with Power Automate, and leverage AI using Copilot.

2. Who can enroll in this course?
Freshers, IT professionals, developers, business analysts, and CRM consultants who want to build expertise in Dynamics 365 CRM and Power Platform tools.

3. Do I need prior CRM or ERP experience?
No prior experience is required. Basic knowledge of business processes or IT concepts is helpful but not mandatory.

4. What topics are covered in the course?
Topics include Power Apps development, Power Pages, Power Automate workflows, Copilot integration, CRM modules (Sales, Marketing, Customer Service), reporting with Power BI, and real-time project implementation.

5. Is the course hands-on?
Yes, it includes practical labs, real-time projects, case studies, and exercises for app development, workflow automation, and AI-driven CRM solution

6. Will this training help with certification?
Yes. The course prepares learners for Microsoft certifications such as Power Platform Certification, Power Apps Certification, and Power Automate Certification.

7. What job roles can I pursue after completing this course?
Graduates can work as Dynamics 365 CRM Functional Consultant, Technical Consultant, Power Apps Developer, Power Automate Specialist, CRM Analyst, or AI/Copilot Specialist.

8. Is this course available online?
Yes. The course is offered as live Dynamics 365 online training accessible globally, including options like Microsoft Dynamics 365 online course Hyderabad.

9. How long does the course take to complete?
Typically, the course duration ranges from 6 to 12 weeks depending on the learning mode and inclusion of hands-on projects.

10. Do you provide placement support?
Yes. Many institutes offer placement guidance, resume assistance, interview preparation, and practical exposure through real-time projects.

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